Help Center And Knowledge Base

Help Center And Knowledge Base

About Amaxbrand

  1. Chinese holiday
  2. shipping time
  3. FCL/LCL
  4. EMS
  5. expedited
  6. air freight
  7. Holidays

Account/Password/Email

  1. How do I contact Customer Service about my order?
  2. How do we protect your information?

Checkout & Payment

  1. Is it possible to extend a coupon code?
  2. What are coupons?
  3. Shipping and payment
  4. What do I do if my credit card details are not accepted?
  5. How safe is it to use my credit card on your site?
  6. How do I know if my order has gone through?
  7. Do I have to pay any other additional taxes/levies/duties, other than the shipping charges?
  8. What is your fraud prevention policy for credit card forms and PayPal authorizations over $1000?

Ordering

  1. How can I cancel my order?
  2. Can I make changes to my order?
  3. What if I need to make changes after I order?
  4. I wish to print product on my own, so can I purchase the product without printing?
  5. Can I order the samples?
  6. I wish to order in bulk, would you that be possible?
  7. What if I have a question before placing an order?
  8. What if I am not satisfied with my order?

Preparing Artwork Files

  1. Use of Trademarks
  2. What color settings and file formats should I use?
  3. Avoiding Common Mistakes with Files
  4. File Prepartion
  5. Can I check the proof before mass production?
  6. What is Proof?
  7. What is Vector Artwork?
  8. How do I know if my artwork is vectored?

Tracking, Returns & Refunds

  1. What's your turnaround time?
  2. What shipping methods Amaxbrand uses?
  3. What do I do with damaged, defective, or incorrect items?
  4. What should I do if I don't receive my orders on time?
  5. When will I receive my order?

Products&Services

  1. I wish to print something which is not available on your website could you help me?
  2. Do you offer designing services?
  3. Can I provide my material for printing?
  4. Are Amaxbrand's Products Good Quality?
  5. Does Amaxbrand price match with its competitors?
  6. Can you make the products as per our design and artwork?
  7. How well will my piece match what I see on my monitor?

Design&Print Tech

  1. Color Chart
  2. Can you match the colors of my logo or artwork?
  3. Effects of printing rich black and black alone
  4. About image resolution
  5. About Ink
  6. About Coatings
  7. I have a very old book, no electronic format available. Can Amax help me with it?
  8. I wish to print something which is not available on your website, could you please help me?

Partner&Affiliate program

  1. Why should I join Affiliate Program?
  2. Does it cost me anything to become an Affiliate?
  3. Is my web site eligible to become an Affiliate?
  4. What are my responsiblities as an Affiliate?
  5. What if I operate more than one web site?
  6. Can I participate in other Affiliate Programs?
  7. Will becoming an Affiliate increase traffic to my site?
  8. Can I indirectly link using Pay-Per-Click Search such as Google AdWords or Yahoo Search Marketing?

Submitting Files

  1. What I need to check before saving the online design file?

Website & Navigation

  1. Is it safe to shopping at Amaxbrand?

Other Topics

  1. US to metric paper basis weight conversion chart
  2. Does Amaxbrand have special arrangements for business or corporate clients?
  3. Glossary