Help Center And Knowledge Base

About Amaxbrand

  1. Chinese holiday
  2. shipping time
  3. FCL/LCL
  4. EMS
  5. expedited
  6. air freight
  7. Holidays

Account/Password/Email

  1. How do I contact Customer Service about my order?
  2. How do we protect your information?

Checkout & Payment

  1. Is it possible to extend a coupon code?
  2. What are coupons?
  3. Shipping and payment
  4. What do I do if my credit card details are not accepted?
  5. How safe is it to use my credit card on your site?
  6. How do I know if my order has gone through?
  7. Do I have to pay any other additional taxes/levies/duties, other than the shipping charges?

Ordering

  1. How can I cancel my order?
  2. Can I make changes to my order?
  3. What if I need to make changes after I order?
  4. I wish to print product on my own, so can I purchase the product without printing?
  5. Can I order the samples?
  6. I wish to order in bulk, would you that be possible?
  7. What if I have a question before placing an order?

Preparing Artwork Files

  1. Use of Trademarks
  2. What color settings and file formats should I use?
  3. Avoiding Common Mistakes with Files
  4. File Prepartion

Tracking, Returns & Refunds

  1. What's your turnaround time?
  2. What shipping methods Amaxbrand uses?
  3. What do I do with damaged, defective, or incorrect items?
  4. What should I do if I don't receive my orders on time?
  5. When will I receive my order?
  6. What Proof?

Products&Services

  1. I wish to print something which is not available on your website could you help me?
  2. Do you offer designing services?
  3. Can I provide my material for printing?
  4. Can I check the proof before mass production?
  5. Are Amaxbrand's Products Good Quality?
  6. Does Amaxbrand price match with its competitors?
  7. What is Vector Artwork?
  8. How do I know if my artwork is vectored?

Design&Print Tech

  1. US TO METRIC PAPER BASIS WEIGHT CONVERSION CHART
  2. Color Chart
  3. Can you match the colors of my logo or artwork?
  4. Effects of printing rich black and black alone
  5. About image resolution
  6. About Ink
  7. About Coatings
  8. I have a very old book, no electronic format available. Can Amax help me with it?

Partner&Affiliate program

Submitting Files

Website & Navigation

Other Topics

  1. US TO METRIC PAPER BASIS WEIGHT CONVERSION CHART
  2. Does Amaxbrand have special arrangements for business or corporate clients?
  3. Glossary